Frequently Asked Questions
Q1: What is your quality assurance process?
We have a very strict quality control system to reduce the complaint rate to nearly zero. Our products are fully certified by ISO and GMP standards.
Q2: What is the Minimum Order Quantity (MOQ)?
For most products, the MOQ is 100kgs. However, for specialized extracts like Cassia Seed, please contact us for specific confirmation.
Q3: What is the typical lead time for production?
The standard production lead time is approximately 10 days after payment confirmation.
Q4: What are your accepted payment terms?
We accept 30% TT in advance + 70% before shipment, L/C at sight, and Western Union/Paypal.
Q5: How long does shipping take?
Shipping time depends on the destination, quantity, and method. Delivery typically ranges from 7 days to 50 days.
Q6: Do you offer OEM/ODM services?
Yes, we provide end-to-end OEM/ODM solutions including product selection, production, and brand alignment for various dosage forms.